Privacy Policy

We take your privacy seriously.

Privacy Policy for etheq.com.au. Effective Date: 01 April 2024

Introduction
Welcome to ETHEQ. We are committed to protecting the privacy of our users (“you”). This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information.

Information We Collect and How We Use That Information

Information submitted through online forms:
We collect personal information that only you provide to us when filling out our online forms, such as your name, phone number, email address, and contact details.
- We use this information to communicate with you about your enquiries or to provide offers by e-mail from time to time. You can always opt out of receiving our e-mails.

Products you’ve viewed:
- We’ll use this to show you products you’ve recently viewed.

Location, IP address and browser type:
- We’ll use this for purposes like estimating taxes and shipping

Your name, billing address, shipping address, email address, phone number, credit card/payment details:
- We’ll ask you to enter this so we can estimate shipping before you place an order, and send you the order; and
- Send you information about your order, respond to your requests, including refunds and complaints; and
- Process payments and prevent fraud; and
- Comply with any legal obligations we have, such as calculating taxes.

Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Sharing of Information
We do not sell or trade your personal information.

We accept payments through PayPal and Stripe (for credit card processing). When processing payments, some of your data will be passed to PayPal and Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and the Stripe Privacy Policy for more details.

Cookies and Tracking Technologies
We’ll use cookies to keep track of cart contents while you’re browsing our site. We otherwise do not use cookies and similar technologies.

Your Rights
You have the right to access, correct, or delete your personal information. Please contact us to exercise these rights.

Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us at info@etheq.com.

Ethical. Equitable. Sustainable

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